FREQUENTLY ASKED QUESTIONS
Please find our most common frequently asked questions below. If you still have questions after, please contact us at the bottom of this page. One of our sales reps will be assisting you shortly!
Products and Customization
Call (920) 301 3822 or email sales@vyperindustrial.com if you still have questions.
Is the Vyper Chair made in the USA?
Yes! We proudly make the Vyper Chair in Green Bay, WI. When you shop with Vyper, you get American quality while supporting American manufacturing.
What's the difference between Quick Height and Acme Rod?
Our Quick Height Adjustment allows the height of the chair to quickly be adjusted within seconds.
Our Acme Rod Height Adjustment allows the height of the chair to be adjusted by spinning the seat to adjust up & down.
What does MAX mean?
Products with "MAX" in the name mean they come with a backrest support.
Can I add locking casters to my Vyper Chair?
Each Vyper Chair already comes with two locking casters and a backrest rubber (if it has a backrest).
Locking casters are available as an add-on and can be found under the ‘Accessories’ tab. If you’re working on an uneven surface like a sloped driveway, locking casters can help keep your chair in place when not being used.
How do I add a custom logo to my chair?
We offer custom embroidery on chair orders over 5+ chairs.
Please speak with one of our sales reps at (920) 301 3822 and they can assist you with this order.
Can Vyper Chairs adjust in height? If so, how much?
Yes, all models besides the Low-Pro, Lay Down Creeper and Robust Steel Pro can adjust in height.
On each product page, please refer to the product pictures to discover height adjustability.
I already have a Vyper Chair. Can I swap out the legs for shorter / taller legs?
Yes. If your Vyper chair turns out to be too tall or too short for your work station, you can purchase a new set of arms to swap out on your chair to change the model type. Please contact a team member at sales@vyperindustrial.com to place an order.
How wide are your seats?
We offer a variety of different seat sizes depending on the model.
All Vyper Chair (besides the Low Pro) seats are 14" in diameter with 3.5" of foam thickness.
If you'd like to increase the width of this seat, you can add on the Big Boy attachment which will increase the width to 21". This attachment is not available for the Low-Pro model and is not compatible with the Sidekick attachment.
Does the Vyper Chair come with armrests?
We do not offer any chair models with armrests at this moment.
Stay tuned for new product releases by subscribing to our newsletter.
Orders, Shipping and Tracking
Call (920) 301 3822 or email sales@vyperindustrial.com if you still have questions.
I just placed an order, when will my chair arrive?
Normal lead times for non-custom orders are 1-5 days and 3-4 weeks for custom orders.
Once the order is shipped, you will receive a confirmation email with tracking information. All domestic packages ship via FedEx and delivery time within the United States is 3-5 business days. Please note that once the package leaves our warehouse, we no longer have any control over the package.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive. If you have not received an order confirmation email within 24 hours of submission, please contact a team member at sales@vyperindustrial.com.
What carrier do you use for shipments?
We utilize our partnerships with FedEx to provide you with the lowest rates along with the highest accuracy of on time shipments.
We also utilize USPS for smaller packages like the Sidekick, Big Boy and other accessories.
I entered the wrong shipping address, how can I fix it?
Send us an email as soon as possible to sales@vyperindustrial.com with your order number and the correct address.
What if I want to cancel or exchange my order?
Changes can be made to orders after they have been submitted but only before they have been shipped. If you need to make a change to your order or would like to cancel, please contact a team member as soon as possible at sales@vyperindustrial.com.
I emailed your customer service team. When should I expect a response?
Our goal is to provide immediate customer service. We aim to respond to all customer emails within 24 hours. Please note that this timeframe may be slightly longer during product launches or holidays.
Do you ship internationally?
At this moment, we do not ship internationally. However, we do have distributors in Europe, Australia and Canada. Please contact our sales team at (920) 301 - 3822 for international orders.
Returns and Exchanges
Call (920) 301 3822 or email sales@vyperindustrial.com if you still have questions.
What is the 105% Money Back Guarantee?
Here at Vyper, our mission is to deliver exceptional products that exceeds our customers expectations, every time.
We hold the highest standards on the quality of our products an we test every one of our products before it’s released to the market to ensure that we exceed your level of expectations.
Therefore, if at any time within 30 days after your purchase, for any reason, you’re not happy we’ll refund your money +5%! All you have to do is package everything back up in the original packaging and ship it back to us. That simple!
If for some reason you would ever be dissatisfied, contact us to return your product within 30 days of your purchase. Vyper will cover the shipping from your location back to our facility. Guarantees are applicable to purchases made from vyperindustrial.com only.
What is Vyper's Return Policy?
Please refer to ourReturn Policy here
How do I ship my order back to you?
If you would like to return your Vyper Chair, please wrap all pieces as they were received and place the parts back in the original packaging.
Once parts are placed back in the original packaging, please contact our sales team at sales@vyperindustrial.com to receive a return label.
The cost of the return label is due to the customer if it has been more than 30 days since your purchase.
Can I exchange my Vyper Chair for a different Vyper Chair?
Yes, as long as the Vyper Chair has not been damaged or used. If your Vyper Chair is damaged or used, unfortunately we will not be able to exchange it for a different model.
If you'd like to return your used Vyper Chair and purchase another Vyper Chair, that is totally acceptable. Note: there is a restocking fee for your returned Vyper Chair.
Company
Call (920) 301 3822 or email sales@vyperindustrial.com if you still have questions.
What is your warranty?
We offer up to a Limited Lifetime Warranty on our products.
To learn more, please visit our Warranty page here.
Where are Vyper Chairs made?
Vyper Chairs are Made in America, proud and true. We will continue to keep all manufacturing in the United States.
What is Vyper's commitment to quality control?
Our team inspects every component to the Vyper Chair before it moves to our assembly line. You get what you pay for. You're buying hand-crafted quality, a novel piece that we take pride in manufacturing. One thing we will never cut corners on is quality, we promise you that.
Do you have international distributors where I live?
At this moment, we do not ship internationally. However, we do have distributors in Europe, Australia and Canada. Please contact our sales team at (920) 301 - 3822 for international orders.
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
Assembly
Call (920) 301 3822 or email sales@vyperindustrial.com if you still have questions.
Does the Vyper Chair come assembled?
No, all of our models require assembly. Assembly typically takes 20-30 minutes and only standard hand tools are necessary. No special tools are required for assembly.
How long does the Vyper Chair take to assemble?
The Vyper Chair typically takes around 20-30 minutes. Each package comes with very clean assembly instructions.
To watch assembly videos, please visit the page of the product that you ordered. An assembly video will be there to walk you through everything.
Payments and Refunds
Call (920) 301 3822 or email sales@vyperindustrial.com if you still have questions.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked. Learn more about our 105% Money Back Guarantee here.
Please review our Return Policy for more information.
*Please note that you will be charged a 10% restocking fee if your order was opened and used.
When can I expect my refund?
Please allow 3-5 business days for your refund to process and be received in your account.The refund will be processed once we received the returned item at our Green Bay facility.
Doe Vyper offer discount codes, military codes or coupons?
Yes, we've partnered with GovX to offer discounts to our US Vets and first responders. To qualify for the discount, please add your desired item to your cart and use the GovX link at the bottom of your cart. Please follow the instructions from there.
We honor and respect all active and un-active first-responders and all active and veteran US Military members. If you served or are serving for our country, thank you.
Does Vyper offer a payment plan?
Yes, we have partnered with ShopPay to offer incredible options for payments.
This option is available on the product page and at checkout.
Reach Out To Us
Couldn't find what you're looking for? Reach out to us directly and we'll be with you shortly.
Call us to speak with
a rep directly
2545 Larsen Road
Green Bay, WI 54303
M-F ; 8 AM - 4:30 PM
